Privacy Policy – 3jlo Casino Philippines

1.Who We Are and How to Contact Us

3jlo ("we," "us," "our") is the operator of the online gaming platform accessible at 3jlo.app. We are the data controller responsible for the personal data you provide when using our platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, you may contact our Data Privacy team:

Data Privacy Contact:

Email: [email protected]

We aim to respond to all data privacy inquiries within five (5) business days. For urgent matters, please indicate "Data Privacy — Urgent" in your message subject.

2.What Personal Data We Collect

3jlo collects personal data from you in the following categories, depending on how you interact with our platform:

2.1 Registration and Identity Data

Full legal name
Date of birth (used to verify the 21+ age requirement)
Gender
Nationality and country of residence
Government-issued identification number (where required for verification)
Username and password (stored in encrypted form)

2.2 Contact Data

Email address
Mobile phone number (used for OTP verification and account security)
Residential address (city, province, postal code)

2.3 Financial and Transaction Data

GCash account number or registered mobile number
PayMaya account details
Bank account details (BPI, BDO, Metrobank) where applicable
Deposit and withdrawal history
Transaction amounts in Philippine Peso (PHP / ₱)

2.4 Gaming Activity Data

Games played, bet amounts, and game outcomes
Session duration and login timestamps
Bonus and promotion usage history
Responsible gaming tool settings (deposit limits, self-exclusion status)

2.5 Technical and Device Data

IP address and approximate geolocation
Device type, operating system, and browser version
Mobile network provider (Globe, Smart, DITO, etc.)
Cookies and similar tracking technologies (see Section 8)

2.6 Communications Data

Records of your communications with our customer support team via live chat or email
Feedback, complaints, and dispute records

            Note on Sensitive Data:
            3jlo does not intentionally collect sensitive personal information such as racial or ethnic origin, religious beliefs, political opinions, or health data, except where strictly required by law (e.g., responsible gaming assessments). Where such data is collected, it is handled with the highest level of protection.
          

3.How We Collect Your Personal Data

We collect your personal data through the following means:

Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact support, or update your account settings;
Automatically — when you use the 3jlo platform, we collect technical and device data through cookies, server logs, and similar technologies;
From third parties — where permitted by law, we may receive data from identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), and fraud prevention services to verify your identity and protect your account.

4.How We Use Your Personal Data

3jlo uses your personal data for the following purposes, each supported by a lawful basis under applicable data protection law:

Purpose	Data Used	Lawful Basis
Account registration and management	Identity, contact data	Contract performance
Age and identity verification (21+ requirement)	Identity, government ID	Legal obligation
Processing deposits and withdrawals	Financial, transaction data	Contract performance
Fraud prevention and security monitoring	Technical, financial data	Legitimate interest
Regulatory compliance and AML obligations	Identity, transaction data	Legal obligation
Responsible gaming monitoring and tools	Gaming activity, contact data	Legal obligation / legitimate interest
Customer support and dispute resolution	Communications, account data	Contract performance
Platform improvement and analytics	Technical, gaming activity data	Legitimate interest
Promotional communications (where opted in)	Contact data	Consent

3jlo will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing a separate lawful basis.

5.Sharing Your Personal Data

3jlo does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

5.1 Payment Processors

We share financial data with GCash, PayMaya, BPI, BDO, and Metrobank solely to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial regulations in the Philippines.

5.2 Identity Verification Providers

To comply with our age verification (21+) and anti-money laundering (AML) obligations, we may share identity data with third-party verification services. These providers are contractually bound to process your data only for verification purposes.

5.3 Regulatory Authorities

We may be required to disclose your personal data to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), or other competent Philippine authorities where required by law or regulatory directive.

5.4 Technology and Infrastructure Providers

We use trusted third-party providers for cloud hosting, platform security, and analytics. These providers act as data processors under our instruction and are prohibited from using your data for their own purposes.

5.5 Game Content Providers

Some games on the 3jlo platform are provided by third-party game studios. These providers may receive limited gaming activity data (such as session identifiers) necessary to operate the game. They do not receive your full identity or financial data.

            Our Commitment:
            Every third party that receives your data is subject to a data processing agreement that requires them to protect your information in accordance with applicable Philippine data protection law and this Privacy Policy.
          

6.Data Retention

3jlo retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

Account and identity data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with AML and regulatory requirements.
Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
Gaming activity data: Retained for three (3) years from the date of the activity, unless a longer period is required for dispute resolution or regulatory purposes.
Customer support communications: Retained for two (2) years from the date of the last communication.
Technical and device data: Retained for up to twelve (12) months, unless required for security investigations.

When your data is no longer required, it is securely deleted or anonymized in accordance with our data disposal procedures.

7.Your Data Rights

As a data subject under Philippine law (Republic Act No. 10173, the Data Privacy Act of 2012), you have the following rights with respect to your personal data held by 3jlo:

Right to be Informed: You have the right to know how your personal data is being collected and processed — which is the purpose of this Privacy Policy.
Right of Access: You may request a copy of the personal data we hold about you at any time.
Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request correction.
Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
Right to Lodge a Complaint: If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact our Data Privacy team at [email protected]. We will respond to all verified requests within fifteen (15) business days. We may require you to verify your identity before processing your request.

            Please Note:
            Some rights are subject to limitations under applicable law. For example, we may be unable to delete data that we are legally required to retain for AML or regulatory compliance purposes. In such cases, we will explain the reason for any limitation in our response to your request.
          

8.Cookies and Tracking Technologies

3jlo uses cookies and similar tracking technologies to operate the platform, improve your experience, and support security functions. The following types of cookies are used:

Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled without affecting platform functionality.
Functional Cookies: Remember your preferences such as language settings, display options, and responsible gaming tool configurations.
Analytics Cookies: Help us understand how players use the platform so we can improve performance and user experience. Data collected is aggregated and does not identify you personally.
Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access, and bot traffic.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 3jlo platform. Strictly necessary and security cookies cannot be disabled as they are essential to platform operation and player protection.

3jlo does not use third-party advertising cookies or share cookie data with advertising networks.

9.Data Security

3jlo implements a comprehensive set of technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption: All data transmitted between your device and the 3jlo platform is encrypted using TLS (Transport Layer Security). Passwords and sensitive credentials are stored using industry-standard hashing algorithms.
Access Controls: Access to personal data is restricted to authorized 3jlo personnel on a strict need-to-know basis. All staff with access to personal data undergo data privacy training.
Two-Factor Authentication: Account logins are protected by OTP-based two-factor authentication sent to your registered mobile number.
Fraud Monitoring: Our security systems continuously monitor for suspicious activity, unusual login patterns, and potential account compromise.
Regular Security Audits: The 3jlo platform undergoes regular security assessments and penetration testing to identify and address vulnerabilities.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 3jlo will notify you and the National Privacy Commission (NPC) in accordance with applicable law.

            Your Role in Security:
            You are responsible for keeping your account credentials confidential. 3jlo will never ask for your password via email, SMS, or live chat. If you receive such a request, do not respond and contact our support team immediately.
          

10.Children's Privacy

The 3jlo platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered an account on 3jlo, please contact us immediately at [email protected] so we can investigate and take appropriate action.

            Age Restriction:
            21+ Only players aged 21 and above are permitted to register and play on 3jlo. This is a strict requirement under Philippine gaming regulations.
          

11.International Data Transfers

3jlo primarily stores and processes your personal data within the Republic of the Philippines. In certain circumstances, data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or game content studios operating internationally.

Where such transfers occur, 3jlo ensures that appropriate safeguards are in place to protect your data, including:

Contractual clauses requiring the recipient to apply data protection standards equivalent to those required under Philippine law;
Transfers only to jurisdictions that provide an adequate level of data protection as recognized by the National Privacy Commission;
Data processing agreements that restrict the use of your data to the specific purpose for which it was transferred.

12.Marketing Communications

3jlo may send you promotional communications about bonuses, new games, and platform updates via email or SMS, but only where you have given your explicit consent to receive such communications during registration or through your account settings.

You may withdraw your consent to receive marketing communications at any time by:

Updating your communication preferences in your account settings;
Clicking the "unsubscribe" link in any marketing email you receive from 3jlo;
Contacting our support team and requesting removal from our marketing list.

Withdrawing consent for marketing communications will not affect your ability to use the 3jlo platform or receive essential service communications such as transaction confirmations, security alerts, and account notifications.

13.Responsible Gaming and Data

3jlo uses your gaming activity data to support responsible gaming obligations. This includes monitoring for patterns that may indicate problem gambling behavior, such as rapid increases in deposit frequency, extended session durations, or repeated use of cooling-off periods.

Where such patterns are detected, 3jlo may use your contact data to reach out with responsible gaming information or to prompt you to review your account limits. This processing is carried out in the interest of player welfare and in compliance with applicable regulatory requirements.

Your responsible gaming settings — including deposit limits, session reminders, and self-exclusion status — are stored securely and are not shared with third parties except where required by regulatory authorities. For more information, visit our Responsible Gaming page.

14.Changes to This Privacy Policy

3jlo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via email or a prominent notice on the platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page reflects the date of the most recent revision. Your continued use of the 3jlo platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how 3jlo protects your personal data.

15.Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of the Philippines, including Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations, as well as any applicable regulations issued by the National Privacy Commission (NPC).

Any dispute arising from or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts and regulatory bodies of the Republic of the Philippines.

For data privacy complaints that cannot be resolved directly with 3jlo, you have the right to escalate your concern to the National Privacy Commission at privacy.gov.ph.

Privacy Policy — 3jlo